GENERAL TERMS AND CONDITIONS OF SALE
General conditions of Sale
Art. 1 - General provisions
• Browsing in this area, the user accesses the COMO FOOTBALL STORE. Browsing and submitting a purchase order on the site implies acceptance of the Conditions and Data Protection Policies adopted by the site indicated therein.
• These General Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree No. 206/05 amended by Legislative Decree No. 21/14 and Legislative Decree 70/03) by
Company: SENT RETAIL S.R.L
Headquarter: Piazza Borromeo 14 – 20123 Milano
VAT number: 04137270130
• Before accessing the products supplied by the site, the user is required to read these General Conditions of Sale which are generally and unequivocally accepted at the time of purchase.
• The user is invited to download and print a copy of the purchase form and of these General Conditions of Sale, the terms of which COMO FOOTBALL STORE reserves the right to modify unilaterally and without notice.
• It is possible to use the site and therefore access products supplied by it and to purchase these in the following languages: Italian, English
Art. 2 - Scope
• These General Conditions of Sale govern the offer, forwarding and acceptance of purchase orders for products on COMO FOOTBALL STORE and do not, however, govern the supply of services or the sale of products by parties other than seller who are present on the same site through links, banners or other hyperlinks.
• Before forwarding orders and purchasing products and services from third parties, we suggest checking their conditions of sale.
Art. 3 - Conclusion of the contract
• To conclude the purchase contract, it will be necessary to fill in the form in electronic format.
• It contains the reference to the General Conditions of Sale, the images of each product and the relative price, the means of payment that can be used, the methods of delivery of the products purchased and the relative costs of shipment and delivery.
• Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale including the information on the right of withdrawal and the processing of personal data.
• The contract is concluded when the seller receives the form filled in by the user.
• The buyer will be obliged to pay the price from the moment the online order forwarding procedure is completed. This will be done by clicking on the "Buy" button at the end of the wizard.
• Once the contract is concluded, the seller takes charge of the order for its fulfillment.
Art. 4 - Registered users
• When completing the registration procedures, the user undertakes to follow the instructions on the site and to provide their personal data correctly and truthfully.
• Once registered, the user will receive a confirmation email in the email provided by him. Confirmation must be communicated within 24 hours at the latest. After this period, in the absence of confirmation, COMO FOOTBALL STORE will be released from any commitment towards the user.
• The confirmation will in any case exempt COMO FOOTBALL STORE from any responsibility regarding the data provided by the user. The user undertakes to promptly inform COMO FOOTBALL STORE of any variation of his data at any time communicated.
• If the user then communicates inaccurate or incomplete data or even if there is a dispute by the interested parties regarding the payments made, COMO FOOTBALL STORE will have the right not to activate or suspend the service until the relative shortcomings have been rectified.
• On the occasion of the first request to activate a profile by the user, COMO FOOTBALL STORE will assign the same username and password. The latter acknowledges that these identifiers constitute the validation system of the user's access to the Services and the only system suitable for identifying the user that the acts performed through this access will be attributed to him and will have binding effect on him.
• The user undertakes to maintain the secrecy of his access data and to keep them with due care and diligence and not to transfer them, even temporarily, to third parties.
Art. 5 – Product availability
• The availability of the products refers to the actual availability at the time the buyer places the order. However, this availability must be considered purely indicative because, due to the simultaneous presence of several users on the site, the products could be sold to other customers before the order is confirmed.
• Even after sending the order confirmation e-mail, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically adjusted with the elimination of the unavailable product and the buyer will be immediately informed by e-mail.
Art. 6 - Products offered
• COMO FOOTBALL STORE markets official merchandising products of Como 1907.
• The offer is detailed on our website at the link: http://shop.comofootball.com/
Art. 7 - Payment methods and prices
• The price of the products will be that indicated from time to time on the site, except where there is an obvious error.
• In the event of an error, COMO FOOTBALL STORE will notify the buyer as soon as possible, allowing confirmation of the order at the right amount or cancellation. In any case, there will be no obligation for COMO FOOTBALL STORE to supply what is sold at the lower price incorrectly indicated.
• The site prices include VAT and do not include shipping costs. Prices may vary at any time. The changes do not affect orders for which order confirmation has already been sent.
• Once the desired products have been selected, they will be added to the cart. It will be sufficient to follow the instructions for the purchase, entering or verifying the information requested in each step of the process. Order details may be changed before payment.
• Payment can be made via:
o Credit card, through Stripe processor
o PayPal
Art. 8 - Delivery
• COMO FOOTBALL STORE ships worldwide.
• Shipping costs (and any customs duties) are borne by the buyer and are explicitly highlighted at the time the order is placed.
• COMO FOOTBALL STORE will only deliver to the user's home address, provided at the time of purchase, or if requested at the store.
• Delivery is carried out, for the Italian territory (excluding Vatican City and the Republic of San Marino), generally within 5 days, or, if no delivery date is specified, within the term estimated at the time of selection of the delivery method and, in any case, within the maximum term of thirty days from the date of confirmation.
• As for European Union countries, delivery will be made in 5-7 working days, and in any case, within the maximum term of thirty days.
• In non-EU territories, delivery will roughly occur in 10-14 working days, within a maximum term of thirty days.
• If delivery cannot be made, the order will be sent to the depot. In this event, a notice will specify where the order is located and the procedures for agreeing on a new delivery.
• Online orders with store pickup must be collected within 14 days of receiving the availability email. Any extensions must be requested at [email protected].
• If delivery cannot take place due to causes not attributable to us after 14 days from the date on which the order is available for home delivery and for delivery with store pickup, we will assume that the contract is intended to be terminated.
• As a consequence of termination, the amounts will be returned, including delivery costs, within 30 days of the date of termination of the contract. Transport resulting from termination of the contract may have additional costs which will be borne by the buyer.
• Customized products: for Customized Products (e.g. with your own or players' names, numbers or other requested customizations) made at the customer's request, the provisions below will apply which, where in conflict with the others, will prevail:
- Delivery times may therefore vary.
- No right of withdrawal, revocation or refund applies to Customized Products.
• Without prejudice to what is indicated in this article 8, if, due to causes attributable to the Customer (for example: incorrect or incomplete address, untraceability, refusal of delivery, failure to collect in store within the terms), for customized products, delivery is unsuccessful or the order is not collected within the terms, the order will in any case be considered executed and no refund will be due. Any new delivery or collection attempts must be agreed with the customer and surcharges may be applied.
Art. 9 - Passing of risk
• The risks relating to the products will pass to the purchaser from the time of delivery. The ownership of the products is considered acquired upon receipt of full payment of all amounts due in relation to the same, including shipping costs, or at the time of delivery, if this occurs at a later time
Art. 10 - Warranty and commercial compliance
• The seller is responsible for any defect in the products offered on the site, including the non-compliance of the items with the products ordered, in accordance with the provisions of Italian legislation.
• If the purchaser has entered into the contract as a consumer, i.e. any natural person who acts on the site for purposes unrelated to any business or professional activity carried out, this guarantee is valid on condition that the defect occurs within 24 months from the date of delivery of products; that the buyer submits a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognized by the latter; that the online return form is filled in correctly.
• In the event of non-compliance, the buyer who has entered into the contract as a consumer will have the right to obtain the restoration of conformity of the products without charge, by repair or replacement, or to obtain an appropriate price reduction or termination of the contract relating to the disputed goods and the consequent refund of the price.
• All return costs for defective products will be borne by the seller.
Art. 11 - Withdrawal
• In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within the period of 14 days pursuant to art. 57 of Legislative Decree 206/2005 running from the date of receipt of the products.
• In case of multiple purchases made by the buyer with a single order and delivered separately, the 14-day term runs from the date of receipt of the last product.
• The user who intends to exercise the right of withdrawal must communicate it to COMO FOOTBALL STORE via email to [email protected], indicating the order number and user's name.
• The goods must be returned in suitable condition, intact, in the original packaging, complete in all its parts and complete with the annexed tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to withdrawal within a maximum period of 30 days. The refund excludes transport costs, both for sending and returning the goods, and any customs duties/taxes. The refund of the purchase price will be total (including shipping costs) only in case of return made by the customer due to goods received defective or damaged, or in case of loss/incorrect delivery of the package by the courier.
• As provided for by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, the site can suspend the refund until receipt of the goods or until the buyer has demonstrated having sent back the goods.
• The right to withdrawal will not apply if the services and products of COMO FOOTBALL STORE are included in the categories of art. 59 of Legislative Decree 206/2005.
• The site will carry out the refund using the same means of payment chosen by the buyer during the purchase phase.
• In case of discrepancy, conflict or interpretative doubts between these General Terms and Conditions of Sale and the specific provisions contained in the 'Returns and Refunds' document regarding the rules applicable to the right of withdrawal, the latter will prevail in any case.
Art. 12 - Data processing
• The buyer's data are processed in compliance with the provisions of the legislation on the protection of personal data, as specified in the appropriate section containing the information pursuant to art. 13 EU Regulation 2016/679 (Privacy Policy).
Art. 13 - Safeguard clause
• In the event that one of the clauses of these General Conditions of Sale is void for any reason, this will in no case compromise the validity and compliance with the other provisions contained in these General Conditions of Sale
Article 14 - Contacts
• Any request for information can be sent by email to the following address [email protected]
Art. 15 - Applicable law and jurisdiction
• These General Conditions of Sale are governed by Italian law and interpreted on the basis of it, without prejudice to any other prevailing mandatory rule of the country of habitual residence of the purchaser. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law.
• Any disputes inherent and/or consequent to the same must be resolved exclusively by the Italian jurisdictional authority. In particular, if the buyer qualifies as a consumer, any disputes must be resolved by the court of the place of domicile or residence of the same according to the applicable law.
